WebKitty Merchandise Return and Refund Policy

At WebKitty, we are dedicated to ensuring you’re satisfied with your purchase. If you encounter any issues, our return and refund policies are here to help guide the resolution process.

How to Submit a Return

If you notice an issue with your product or order, please submit a return request within 30 days of receiving your product.

Return Policy

Eligible Returns

Misprinted, Damaged, or Defective Items: Claims for these items must be submitted within 30 days after receipt of the product. Approved claims will be resolved at no additional cost to you.Lost in Transit: Claims for lost packages must be submitted within 30 days of the estimated delivery date.

Non-Eligible Returns

Returns for buyer’s remorse or incorrect sizing are not accepted, as per our fulfillment partner's policy.Custom or personalized items cannot be returned unless defective.

Shipping Issues

Wrong Address

If an incorrect or insufficient address is provided, the shipment will be returned to our fulfillment facility.

Reshipment Costs: Customers are responsible for reshipment costs once an updated address is confirmed.

Unclaimed Shipments

Unclaimed shipments returned to our facility will require customers to cover the cost of reshipping.

Refund Policy

Eligibility for Refunds

We offer refunds for:

Damaged or Misprinted Products: Contact us within 30 days of receiving the product to report any issues.Proof of Damage: Photographic evidence of the damaged or misprinted product is required to process a refund.

Non-Eligible Refunds

Refunds are not offered for buyer’s remorse or incorrect sizing unless specifically approved by WebKitty.

Discretionary Refunds

If WebKitty chooses to offer refunds for reasons outside our standard policy:

Return Shipping Costs: Customers will be responsible for the return shipping costs.Managing Returns: WebKitty will manage returned items at its own discretion.

Contact Us

For any questions or assistance regarding your return or refund, please reach out to our customer support team. We’re here to ensure your experience with WebKitty is a positive one.

Thank you for choosing WebKitty!